Why so many organisations are so bad at change and what it takes to get in control.

The blame for failed change projects
51% put the failures down to “winning hearts and minds” followed by 31% citing “Lack of clearly defined achievable milestones” and then “lack of management buy-in “ and “poor communication”.

These responses don’t describe a failed change management programme, they describe non existence of a change programme, i.e little more than a wish.