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Public sector

Environment Agency (Defra) 2007/2008

The main agency of Defra in England and Wales responsible for Environmental Monitoring

Ed mediated between the IS department and the business to elicit best practice from dispersed teams, design the most efficient and optimised processes and work with suppliers to deliver the most efficient system to realise the required benefits of improved performance at reduced costs.

 

 

The Planning Portal (DCLG) 2006/2007

Ed reviewed the effectiveness of all the tools and services making up the planning portal through consultation with Public and private stakeholders  accross the country and put forward recommendations to improve the take-up of e-planning and maximise the return on the overall portfolio of online tools.

 

In a second assignment he helped the Portal team establish and implement a Product management methodology to improve decision making and management and to maintain the effectiveness of the portal going forward. 

 

Becta (DfES) 2003/2006

Ed reported on a series of failed software projects and recommended measures to improve the success rate of high tech projects including implementation of prince 2, establishment of effective project boards, and implementation of Enterprise Architecture to maintain harmony between the business and IT and improve the quality of investment decisions.

 

In a second assignment Ed rationalised 102 websites to just 5 and delivered them in a single portal via a single ECMS , having established a single process for content management and procured a state-of-the-art  content management system.

 

Central Office of Information (Cabinet Office) 1999

Ed worked with senior intelligence gatherers management officers to plan a knowledge management system that offered a way of quickly assimilating intelligence and presenting ot to the appropriate officers based on grading right up to Cabinet Minister.

 

Private sector

 

BMG 2000/2003

Ed rescued a failed CRM project being carried out for an external client and went on to establish processes, methodology, tools and culture that prevented the same problems occurring again.

In a second assignment, Ed managed the IT department delivering  IT services to the business on an SLA as well as managing to 32 systems projects at a single time for clients as diverse as Local Authorities, LDA, LEA, LSC, Police and many more.

 

IBM 2000/2001

Ed helped rescue a struggling Data analysis project by adapting a DSDM prototyping approach to develop and refine requirements, thus overcoming the complexity and communication problems that previously held it back.

 

Yorkshire Electricity

Ed worked with stakeholders, call centre staff and systems staff to design a CRM system that for the first time presented a Single Customer View to the call centre worker when dealing with the customer.
This dramatically improved the businesses ability  retain customers and develop new selling opportunities.

 

GE

Ed acted as customer advocate, liaising with the client's representatives and representing their needs and wishes tot he project team.

 

Gough Allen Stanley

Ed delivered numerous state of the art e-commerce projects that solved channel problems, expanded the reachable markets and cut marketing costs for clients such as Stoves and New world, while helping them win increased market share.

 

Grafx

Ed Helped them establish a white label e-commerce business and sell it via their existing advertising agency client base.