What to watch out for when researching and testing journeys

Previously: Why you need to pay attention to customer experience What to watch out for when researching and testing journeys 1. Last Click  can be a costly mistake The customer journey does not begin with the last click before they visited your ecommerce site. No assumption could be more damaging than this one. You need … Read more

Delivering benefits is no longer about getting a system signed off

(Who’s minding the shop?) This blog is an attempt to stimulate discussion and understanding of the balance of responsibility for delivering business benefits from IT investment. It is now fairly widely recognised that this is not as simple as choosing a system, getting it working and reaping the benefits, but as yet we can call … Read more

The DNA of CHAOS. Why software projects, political negotiations and football games all come up short on occasion.

Why Business analysts, Product Owners, negotiators, political reformers, scientists and many others are doomed to repeat the same mistakes until they drown in in their failures. Most people in a work situation, and indeed in most situations, live in a consciousness that is deliberately falsified to reflect (a) what they believe is expected of them … Read more

Is there a maturity model for corporate information and is it achievable?

I was recently asked to contribute to a maturity model for big data. Anyone who knows me will have guessed that I declined this, but it did get me thinking about the lack of a big picture understanding of the corporate information landscape and a framework to leverage. This is not a potted five-page Maturity … Read more

Enterprise Architecture

Enterprise Architecture (EA) describes a framework or discipline whereby somebody or some group within an enterprise carefully designs the Technical Architecture and Solution Architecture around the business strategy, plans and needs of the Enterprise to effectively achieve it’s objectives. The alternative and by far the most common scenario if for organisations to make isolated decisions … Read more

GDPR it’s almost here, could it be harbouring a nasty surprise for someone you know?

The basics you need to know about GDPR right now. GDPR effects everyone who holds data about Europeans and everyone in the UK. By Europeans I don’t wean EU citizens, I mean anyone whose address is in Europe. Effectively this means everyone unless you want the extra expense of two businesses one for Europeans and … Read more

Good management strategy and practice supported by intelligent modern systems

Let’s begin with the strategy and management practices before we start talking about systems. In the last instalment, we talked about schizophrenic businesses. Businesses with confused outlooks, confused processes and naturally enough, confused systems, confused workforce, resigned customers, despairing shareholders. The five cardinal sins that create schizophrenic organisations: You have a business made up of … Read more

The first rule of trotter racing is to put the cart behind the horse, or is it?

Last week I helped my old friend to hire a CTO. You possibly know that I’m not a recruiter or even inclined towards that role, but I was engaged to make sure that the new person was up to the job technically with a critical business change programme in the offing. What an unusual experience. … Read more

Integrating a large complex enterprise without duct tape

EAI is not just for technical people, it affects everyone. This article is aimed at senior executives with enough interest in the subject of Enterprise Architecture Integration (EAI) and sufficient grasp of the very basics to be able to gain a workable understanding of why things are the way they are and how they can … Read more