Not only are few of us equipped to access the best solutions, but even fewer are able to recognise when we have a problem. In technology speak a problem is closer in meaning to a mathematics problem , it doesn’t necessarily cause that irritating pain that our marketing colleagues like to focus on.
Why you need to pay attention to customer experience Next What to watch out for when researching and testing journeys The chicken and egg question always fascinated me. When it comes to business models I find the same conundrum with customers and profits. Michael Porter once said that the purpose of a … Read more
Some retailers in particular have made a great deal of extra profit through offering clever recommendations to their customers so much so that the notion of the recommendation engine came of age in the last three or our years spurring a wave of new offerings form software vendors and plenty of noise in the blogosphere. … Read more
Part one – What would you like sir Part two – Requirements,tests, training, help files Part three – Why no project exists in isolation-what should be done Part four – Business rules, Process rules, Process, Data, different viewpoints Part five – Testing requirements is not optional Part six -Requirements strategy can make or break your project If … Read more
As a manager who entered software engineering as the agile movement was gathering pace and returned to management in the systems world, I find it amusing when other disciplines jump on the bandwagon as it were. I also find it encouraging, but I would have serious concern if it were my business and here is … Read more
When I was a developer in the late (90s, I had the benefit of having started my career in marketing and combined with an overdose of enthusiasm and self-confidence, I thought I knew better than anyone about how the product should be designed. Not that many years later I was in charge of Product development … Read more
A recent Forrester report looked at companies that had recently improved their Customer experience rating from negative to positive looking at whether their customers were likely to consider another purchase, to switch suppliers, or to recommend their current supplier to friends, The findings demonstrate in no uncertain terms that there is significant achievable upside to … Read more
If you have heard me pour scorn over some of the claims made for agile, you may be surprised to know that I’m an agile practitioner with some considerable experience and not at all adverse to the approach. That said, I always repeat the words of my agile mentor Keith Richards (no not him silly) when I asked the obvious silly question. He said ” It’s horses for courses. When you turn up for training we assume a certain level of education, intelligence and experience”.
Simple, but powerful tools to truly build a relationship with the customer, some obvious gaping opportunities to cut costs and some basic principals of architecture that even the bin man could understand in one lesson and yet are ignored by 99 percent of technical architects. If you are serious about competing in business, read this. … Read more
E.G. If you become so obsessed with meeting a specific date that you are prepared to pare away key features, there is a strong likelihood that the project will fail entirely. The answer is to treat the plan as a guideline and treat planning as an ongoing task
Let’s begin with the strategy and management practices before we start talking about systems. In the last instalment, we talked about schizophrenic businesses. Businesses with confused outlooks, confused processes and naturally enough, confused systems, confused workforce, resigned customers, despairing shareholders. The five cardinal sins that create schizophrenic organisations: You have a business made up of … Read more
The fastest cheapest way from A to B
It has been well established and indeed I have blogged about this in more detail previously, that without question the fastest cheapest and most certain way form A to B is to establish where B is and how to recognise it when you arrive, break the journey into easily managed stages and then follow your plan.
If however; as is sometimes the case, B is can not be defined objectively and/or there are no maps available for the territory in between, then you need to take a more agile approach and allow for the extra time and cost, but balance it against the reward.
Below is an example of the presentation I recommend for an initial project charter, or mandate. When you stat this way, the focus of the project stays intact and the scope is clearer even form day one.
Bridgers must have a wider perspective than any particular application or technology set, the group says. And they need the organizational and people skills to break down barriers between IT and business – barriers such as IT jargon – and help educate business about IT and IT about business. This means they must have the confidence of both sides.
Since the profession is relatively recent, companies are not yet quite sure where it fits in. For now, they are testing various models; some business analysts work in the computer department, while others report to the project office and yet others are distributed across each department of the company.
As says Clément Côté, senior consultant with 2C Solutions and president of the Montreal chapter of the IIBA, each of these solutions has its strengths and weaknesses