HR and recruitment a slow-motion train wreck

  HR and recruitment seem to be careering towards a slow-motion train wreck, where is the brake pedal? And what happened to the windscreen? Approximately 10% of the global payroll is squandered on recruitment and HR with not the slightest hint of a measurement to suggest that it returns anything at all. That’s enough money … Read more

Get the most from Interims by engaging directly and forming a partnership up front

If you have read my stuff in the past, you will have heard me talk at times abut the importance of analysing and managing the impact of organisational behaviour in order to make changes happen effectively or indeed to make them happen at all. Even the most complex technical systems I ever rolled out in … Read more

Problem solving relies on what came before and what will come after

Sometimes it is not just what you do but the order in which you do it that matters. You absolutely must develop an ability to see several layers of consequences ahead of the solution as well as several layers of cause and effect behind the problem and then juggle them at once in the way … Read more

Is there a maturity model for corporate information and is it achievable?

I was recently asked to contribute to a maturity model for big data. Anyone who knows me will have guessed that I declined this, but it did get me thinking about the lack of a big picture understanding of the corporate information landscape and a framework to leverage. This is not a potted five-page Maturity … Read more

Get that Big Data Project under way without breaking the bank

The background is a Must-Read. Big data was announced to me in 2011 when I was busy trying to create some insight from more than 100 acquisitions of a global publisher. Back then it meant Hadoop, Nosql and instant processing as opposed to Data Warehouses, Data Marts and BI services. By 2013 the word Data … Read more

GDPR it’s almost here, could it be harbouring a nasty surprise for someone you know?

The basics you need to know about GDPR right now. GDPR effects everyone who holds data about Europeans and everyone in the UK. By Europeans I don’t wean EU citizens, I mean anyone whose address is in Europe. Effectively this means everyone unless you want the extra expense of two businesses one for Europeans and … Read more

Here’s how we approached the solution

Lernaean Hydra, your time is up. Good management strategy and practice supported by intelligent modern systems Give big data the heave ho Naturally I can’t publish the whole thing if only for sheer volume, let alone sensitivity of information from some of the underlying cases, but I will pick a few areas just to demonstrate … Read more

Good management strategy and practice supported by intelligent modern systems

Let’s begin with the strategy and management practices before we start talking about systems. In the last instalment, we talked about schizophrenic businesses. Businesses with confused outlooks, confused processes and naturally enough, confused systems, confused workforce, resigned customers, despairing shareholders. The five cardinal sins that create schizophrenic organisations: You have a business made up of … Read more

The first rule of trotter racing is to put the cart behind the horse, or is it?

Last week I helped my old friend to hire a CTO. You possibly know that I’m not a recruiter or even inclined towards that role, but I was engaged to make sure that the new person was up to the job technically with a critical business change programme in the offing. What an unusual experience. … Read more

Machine learning

  I wont be long-winded about this, I’ll discuss it via email with anyone who is interested, but I’ll break with my usual mode and come straight to the point. A great many people who know little at all of machine learning  and even less about people and many more who are simply  oblivious to … Read more

Why you need to pay attention to customer experience

Why you need to pay attention to customer experience Next        What to watch out for when researching and testing journeys   The chicken and egg question always fascinated me. When it comes to business models I find the same conundrum with customers and profits. Michael Porter once said that the purpose of a … Read more

The trap of settling for mediocrity

The trap of settling for mediocrity Without boring you with a treatise on macro-economics, I can only get my point across by saying that, not only is every professional and tradesperson in our world challenged to know less and possess fewer skills, but most business we are employed by will have not a single individual … Read more

Confirmation bias at the speed of light

The extraordinary world of the trader really opened my eyes Most readers will already be aware of confirmation bias and will no doubt believe they have it under control. Good for you. If however you are trader, or gambler the likelihood is that you have got it down to a fine art and it has … Read more

Using information to support the entire customer journey

Previously The customer journey  begins when she becomes aware of your existence and never ends, though it is at its most fruitful when she places an order and subsequent orders. Previously we discussed the folly of looking at “Last Click” as the beginning of this purchase journey, the reality is that it began some time … Read more