customer focus

Good management strategy and practice supported by intelligent modern systems

Let’s begin with the strategy and management practices before we start talking about systems. In the last instalment, we talked about schizophrenic businesses. Businesses with confused outlooks, confused processes and naturally enough, confused systems, confused workforce, resigned customers, despairing shareholders. The five cardinal sins that create schizophrenic organisations: You have a business made up of … Read more

Low cost, Low stress Customer focus-Here’s how

I know that some of my readers are from a technical audience and others are from business, so it is always a struggle to pitch the language right. I have decided to write a mixture of blogs in both styles so that we can talk about the same subjects from different viewpoints. Last week, I … Read more