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Change is not monkey business
Using information to support the entire customer journey
What to watch out for when researching and testing journeys
When is a business case not a business case (part two)
Business rules, Process rules, Process, Data, different viewpoints on requirements.

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Change is not monkey business
Using information to support the entire customer journey
What to watch out for when researching and testing journeys
When is a business case not a business case (part two)
Business rules, Process rules, Process, Data, different viewpoints on requirements.

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